By making a booking at Punyelroo Caravan Park you agree to abide by the booking terms and conditions and the caravan park rules as set out in this document.
You must be at least 18 years of age to make a booking.
The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity.
The person whose name appears on the booking form is responsible for ensuring compliance with the booking terms and conditions and the caravan park rules by all members of his/her party and visitors. Sites cannot be sub-let to other guests/friends etc.
Site allocation will be made according to the dimensions of your caravan. Please ensure you state the total exterior length of your van from front to back including all attachments at the time of the booking (please ensure measurement of van includes the draw bar).
In some instances where the size of your van/motor home/tent etc. has been incorrectly calculated it may not be able to be accommodated on the available sites at the park. In these instances if possible you will be offered alternate dates or your booking cancelled.
Site numbers are not guaranteed and are preferential only. Management reserves the right to make necessary changes to sites, with or without notice. Please contact the park directly if you have any special requirements before your booking and/or arrival.
Payment
All bookings via the online booking facility need to be made in accordance with these Booking Terms and Conditions.
Depending on your credit card provider and the country in which your card was issued, your card provider may impose foreign exchange fees and other fees which are in accordance with that credit card provider.
Online Reservations
All online reservations require a 35% deposit at the time of booking. Payment in full is required by the day prior to check-in. Some rates and special offers displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the terms and conditions of all special offers advertised online before confirming a reservation or contact our friendly reservation staff for further information.
Minimum Booking time – Cabins
For long weekends & Public holidays including Christmas/New years/Easter we have a 3 night minimum stay
Minimum Booking time – Camping
For Public holidays we have a minimum 2 night stay. This can be negotiated with management
Deposits for camping
A 35% deposit is required at booking time
Visitors
Anyone who wishes to visit are required to pay a visitor’s fee at the kiosk on arrival.
$8.00 fee per day per person
$25.00 per family (maximum family 2 adults & 3 children).
Please make sure you do the right thing and pay your visitors fees. It is paramount to the good management of the park and to monitor visitors closely to ensure the same warm welcoming vibe that everyone loves can continue. After hour arrivals can pay the following morning.
Cancellations/ Refunds
A non-refundable booking administration fee of $35 will be applicable to all cancellations
Please note: No refunds will be given for late arrival and cancellation fee applies to early departure. Refunds are not available once a stay has commenced.
Failure to Notify of Cancellation
Failure to notify the park of a cancellation or if a client does not arrive by the close of business of the date booked, the reservation will be cancelled by the park manager, without refund.
How refund payments are made
All cancellations must be received in writing and addressed to the Park Managers. Refunds are authorized and processed by the park in the following ways:
- Credit card payments – refunded back to the original credit card
