By making a booking at Punyelroo Caravan Park you agree to abide by the booking terms and conditions and the caravan park rules as set out in this document.
You must be at least 18 years of age to make a booking.
Requirements on Check-in: Your credit card details are securely stored in our database and due to government regulations; these are deleted after your stay. The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity.
The person whose name appears on the booking form is responsible for ensuring compliance with the booking terms and conditions and the caravan park rules by all members of his/her party and visitors. Sites cannot be sub-let to other guests/friends etc.
Site allocation will be made according to the dimensions of your caravan. Please ensure you state the total exterior length of your van from front to back including all attachments at the time of the booking (please ensure measurement of van includes the draw bar).
In some instances where the size of your van/motor home/tent etc. has been incorrectly calculated it may not be able to be accommodated on the available sites at the park. In these instances if possible you will be offered alternate dates or your booking cancelled.
Site numbers are not guaranteed and are preferential only. Management reserves the right to make necessary changes to sites, with or without notice. Please contact the park directly if you have any special requirements before your booking and/or arrival.
Future bookings
Guests may make a booking up to twelve (12) months in advance
Payment
All bookings via the online booking facility will be debited by the deposit amount in accordance with these Booking Terms and Conditions.
Depending on your credit card provider and the country in which your card was issued, your card provider may impose foreign exchange fees and other fees which are in accordance with that credit card provider.
Online Reservations
All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and special offers displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the terms and conditions of all special offers advertised online before confirming a reservation or contact our friendly reservation staff for further information.
Minimum Booking time – Cabins
For weekends we have a minimum of a 2 night stay.
For long weekends & Public holidays including Christmas/New years/Easter we have a 3 night minimum stay
Minimum Booking time – Camping
For Public holidays we have a minimum 2 night stay. This can be negotiated with management
Deposits for camping
A 50% deposit is required at booking time
Deposits for Cabins
· For stays of 7 days or less – $50 deposit
· For stays of more than one (1) week and up to four (4) weeks – $100 deposit
· For stays over four (4) weeks – $200 Deposit.
The balance of the account will be due for payment on arrival, except in the following circumstances:
For bookings during the Christmas and Easter holiday period, the balance of the account will be due for payment four (4) weeks prior to the start of the SA School Holidays. For stays over four weeks, payment will be required one week in advance.
Visitors
Anyone who wishes to visit are required to pay a visitor’s fee at the kiosk on arrival.
$8.00 fee per day per person
$25.00 per family (maximum family 2 adults & 3 children).
Please make sure you do the right thing and pay your visitors fees. It is paramount to the good management of the park and to monitor visitors closely to ensure the same warm welcoming vibe that everyone loves can continue. After hour arrivals can pay the following morning.
Cancellations/ Refunds
A non-refundable booking administration fee of $35 will be applicable to all cancellations
Please note: No refunds will be given for late arrival and cancellation fee applies to early departure. Refunds are not available once a stay has commenced.
Failure to Notify of Cancellation
Failure to notify the park of a cancellation or if a client does not arrive by the close of business of the date booked, the reservation will be cancelled by the park manager, without refund of any paid deposit
How refund payments are made
All cancellations must be received in writing and addressed to the Park Managers. Refunds are authorised and processed by the park in the following ways:
- Credit card payments – refunded back to the original credit card
COVID 19 – Cancellation Policy
We understand the uncertainty surrounding COVID-19 and the potential impact on travel. If you are required to cancel your booking due to government imposed restrictions, we offer a credit equal to the amount paid that is valid for 12 months.
